We are thrilled to bring the MIPS product into the IMT Software Services product portfolio. Combining the talent and industry knowledge of both teams is a big advantage for our customers. We have been delivering quality software and services for over three decades and are committed to remaining an industry leader. With the support of a parent company that has operated successfully for over 125 years, we have the strength and stability to continue to innovate and help our customers succeed in today’s rapidly evolving market.
What are your plans with MIPS for the future?
MIPS is an excellent product and we are excited to have the opportunity to support it. As a company we firmly believe that the web and being able to access your data on any device is the way to move forward. We are looking forward to working together as a unified team to ensure our customers receive industry leading software and support.
Who do I contact for support?
MIPS customers can send an email to mips-support@imtapps.com, call (800)-274-3531 Ext. 880, or fill out a web-based contact form.
For the immediate future we intend to continue operating as things are today. We have hired a number of MIPS staff, both programmers and support representatives to be able to provide the knowledgeable support you deserve. MIPS customers will continue to be supported by their regular customer service representatives, and APPS customers will continue to be supported by their existing support staff.
Why MIPS?
Both the APPS Program and MIPS have been industry leading products for decades. We are excited to bring the industry experience and talent of both teams together to build the best insurance products for the future.
Will I need to change anything if I use Web Inquiry or Agent Quoting?
Some products are currently hosted by RCC in their office. We will begin working immediately to transition all internet based products to be hosted and supported by IMT. We will work with you directly when it is time for your company to switch over. This transition should be completed by April 1, 2013.
Do I need to sign new contracts?
IMT will be servicing the remainder of your existing maintenance contracts from RCC. As your contract comes up for renewal, you will be issued a new license agreement and maintenance contract.
Will support be included with maintenance?
We are evaluating the options our customers desire. We take feedback very seriously and strive to offer the most valuable services possible.
Can I buy hardware from IMT?
At this time, RCC will continue to service, support, and invoice for hardware, backup solutions, and technical support purchased from or provided by RCC.
Contact Information
Please contact Aaron Madison at aaron.madison@imtapps.com or by phone at (515) 327-2744 if you have additional questions or comments.
